Refund Policy

1. The Soul2Screen Program

We offer a 14-day action-based money-back guarantee on the Soul2Screen program (the “Program”).

If, within 14 days of your enrollment date, you have done the work and the Program is not the right fit, we’ll refund the program fee in full.

“Done the work” means:

• You attended (or watched the recording of) the first live training.
• You completed the four worksheets in Part Four of the playbook (Thesis, Three Acts, Key Moments, Cast).
• You logged into the Soul2Screen platform and ran at least one generation.

We ask you to do the work because the Program only works for people who actually do it — and because it’s the fairest way to keep the door open for everyone who’s serious without inviting bad-faith refund abuse.

2. How to request a refund

Email support@soul2screen.com within 14 days of your enrollment date with the subject line “Refund Request,” and include:

• The email address you used to enroll.
• Your completed worksheets (attached) or screenshots of them inside the platform.
• One or two sentences on why the Program wasn’t the right fit.

We will respond within five (5) business days. Approved refunds are issued to the original payment method within ten (10) business days of approval. Bank-side timing for the funds to appear is outside our control.

3. What’s not refundable

• Bonuses you’ve already redeemed — including the in-person Studio Field Trip and any one-on-one consulting sessions. If a bonus has been delivered, its retail value is deducted from your refund.
• Payment-processing fees charged by Stripe or another processor are not refunded.
• Free content — the playbook, the masterclass, and any other lead-magnet content have no monetary value and are not eligible for a refund.
• Add-on services purchased separately from the Program (e.g. additional 1-on-1 consulting, post-cohort coaching) — these have their own refund terms stated at the point of sale.

4. Payment plans

If you elected a payment plan, the 14-day refund window starts on the date of your first payment. If you request a refund inside the window, we’ll cancel future installments and refund any installments you’ve already paid.

Outside the 14-day window, you remain responsible for the remaining payment-plan installments. Missed payments may result in suspension of platform access and may be sent to collections after a reasonable grace period.

5. Chargebacks

If you have a billing concern, please contact us before disputing a charge with your bank — we’ll almost always be able to resolve it directly. Initiating a chargeback without first contacting us is a violation of our Terms of Service and may result in immediate suspension of access.

6. Effect on affiliate commissions

Refunds reverse any affiliate commission attributed to that purchase. If you refer someone who later refunds, the corresponding commission is clawed back from your next payout. Full detail is in our Affiliate Program Terms.

7. Changes

We may update this Refund Policy. The version in effect on your enrollment date governs your enrollment.

8. Contact

Refund questions: support@soul2screen.com