Legal
We’re proud of the Soul2Screen program. We also know making a documentary is a serious decision. Here’s exactly how refunds work.
Last updated · May 12, 2026
We offer a 14-day action-based money-back guarantee on the Soul2Screen program (the “Program”).
If, within 14 days of your enrollment date, you have done the work and the Program is not the right fit, we’ll refund the program fee in full.
“Done the work” means:
We ask you to do the work because the Program only works for people who actually do it — and because it’s the fairest way to keep the door open for everyone who’s serious without inviting bad-faith refund abuse.
Email support@soul2screen.com within 14 days of your enrollment date with the subject line “Refund Request,” and include:
We will respond within five (5) business days. Approved refunds are issued to the original payment method within ten (10) business days of approval. Bank-side timing for the funds to appear is outside our control.
If you elected a payment plan, the 14-day refund window starts on the date of your first payment. If you request a refund inside the window, we’ll cancel future installments and refund any installments you’ve already paid.
Outside the 14-day window, you remain responsible for the remaining payment-plan installments. Missed payments may result in suspension of platform access and may be sent to collections after a reasonable grace period.
If you have a billing concern, please contact us before disputing a charge with your bank — we’ll almost always be able to resolve it directly. Initiating a chargeback without first contacting us is a violation of our Terms of Service and may result in immediate suspension of access.
Refunds reverse any affiliate commission attributed to that purchase. If you refer someone who later refunds, the corresponding commission is clawed back from your next payout. Full detail is in our Affiliate Program Terms.
We may update this Refund Policy. The version in effect on your enrollment date governs your enrollment.
Refund questions: support@soul2screen.com